Spa and Hot Tub Specialists

We’re Here To Help

But before filling out a service request, double check these three things (they account for 90% of our service issues):

Spa Lock 

If your controls aren’t functioning, i.e. the jets will not turn on,  it is possible that the Spa Lock feature has been engaged. To confirm that this is your issue, look for a closed padlock symbol on your panel. To disengage this feature on the traditional panel, simply hold the ‘Options’ and ‘Lights’ buttons for approximately 3-5 seconds until the lock icon disappears. 

Air Lock

Air locks can occur after draining and refilling a tub. The standpipe is the area left vacant after you remove your filter. With the filter removed and power off, insert garden hose all the way down into the standpipe and turn hose pressure to high. With water running, turn the power back on to the tub. This may assist the tub in burping itself and removing the air trapped inside. On some models, it may help to activate the jets.

Dirty/Plugged Filter(s)

Dirty filters can contribute to both mechanical and waterborne issues. If a filter becomes too dirty it can prevent your hot tub from properly circulating and heating.. This can also lead to reduction in jet pressure. Remove and thoroughly rinse your filters.